Privacy Policy

1. Our Commitment to Privacy

Vynorix Technologies ("we", "our", "us") is committed to protecting your privacy. We don't use dark patterns, we don't sell your data, and we don't exploit user information for profit. This policy describes our practices regarding data collection, use, and protection.

This policy applies to all our services, including Token Care and any other digital solutions offered by Vynorix Technologies.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, phone number when you create an account
• Profile Information: Additional details you choose to add to your profile
• Healthcare Information: For Token Care users, this may include appointment preferences and queue history
• Communication Data: Messages you send to us for support or inquiries

2.2 Information Collected Automatically

• Device Information: Device type, operating system, browser type
• Usage Data: How you interact with our services, features you use
• Log Data: IP address, access times, pages viewed
• Location Data: Approximate location based on IP (we don't track precise GPS location without consent)

2.3 Information from Healthcare Providers

When you use Token Care through a clinic, the healthcare provider may share limited information necessary for queue management, such as your name and appointment slot.

3. How We Use Your Information

We use your information only for purposes that benefit you:

• Service Delivery: To provide and improve our services
• Queue Management: To send you real-time updates about your token status
• Notifications: To alert you about your upcoming appointments and wait times
• Customer Support: To respond to your queries and resolve issues
• Service Improvement: To analyze usage patterns and improve our products
• Security: To detect and prevent fraud, abuse, and security threats
• Legal Compliance: To comply with applicable laws and regulations

4. How We Share Your Information

We do not sell your personal data. Ever.

We may share information in limited circumstances:

• With Healthcare Providers: To facilitate your appointment and queue management
• Service Providers: With trusted partners who help us operate our services (payment processors, hosting providers) under strict confidentiality agreements
• Legal Requirements: When required by law, court order, or government request
• Safety: To protect the rights, safety, and property of Vynorix, our users, or the public
• Business Transfers: In connection with a merger, acquisition, or sale of assets (with notice to you)

5. Data Security

We implement industry-standard security measures to protect your data:

• Encryption of data in transit and at rest
• Secure authentication mechanisms
• Regular security audits and vulnerability assessments
• Access controls limiting data access to authorized personnel
• Secure cloud infrastructure with reputable providers

While we strive to protect your data, no system is 100% secure. We encourage you to use strong passwords and report any suspicious activity.

6. Data Retention

We retain your data only as long as necessary:

• Active Accounts: Data is retained while your account is active
• Deleted Accounts: Personal data is deleted within 90 days of account deletion, except where required by law
• Token History: Historical queue data may be retained in anonymized form for analytics
• Legal Requirements: Some data may be retained longer if required by law

7. Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data
• Portability: Receive your data in a portable format
• Opt-Out: Unsubscribe from marketing communications
• Withdraw Consent: Withdraw previously given consent

To exercise these rights, contact us at founder@vynorix.in. We will respond within 30 days.

8. Cookies and Tracking

We use minimal cookies necessary for our services to function:

• Essential Cookies: Required for authentication and session management
• Analytics Cookies: To understand how users interact with our services (anonymized)

We do not use cookies for advertising or cross-site tracking. You can manage cookie preferences through your browser settings.

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

10. Third-Party Links

Our services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes through our services or via email. The "Last updated" date at the top indicates when the policy was last revised.